2 of 2 Contract Target Operating Model Jobs in Yorkshire

INSIDE) HYBRID Working - East Yorkshire HQ DAY RATE - £450.00 - £500.00 We're looking for an experienced IT Change Manager to support a major IT operating model transformation. In this role, you will: * Review and enhance Change Management processes as the business transitions to a new support model … landscape. * Design and implement the future-state Change Management framework, defining roles, responsibilities and controls required to operate effectively within the new target operating model. * Lead the integration of CHARM and ServiceNow, ensuring streamlined change processes and improved governance across technology teams. * Develop and embed a robust Service ...

/summary Lead the design and transformation of Service Desk and End User Support services across a complex multi-supplier banking environment. Define service operating models, support architectures, shared responsibility frameworks, service integrations, and operational data flows to improve service quality, resilience, user experience, and governance. Key Responsibilities Service … Architecture Define the Service Desk target operating model, architecture standards, and transformation roadmap. Design scalable, resilient, and secure support services aligned to business and technology strategies. Define support tiers, escalation models, service boundaries, and operational governance. Shared Responsibility Model Design and maintain accountability frameworks across: Service ...