2 of 2 Remote Contract 2nd Line Engineer Jobs

Job Title: 2nd Line Engineer – Service Desk (MSP) Location: Fully Remote Rate: Up to £220 per day (Outside IR35) Duration: Initial 3 months Our client, a leading MSP, is seeking an experienced 2nd Line Engineer to join their busy Service Desk team. You will play a critical role in delivering … excellent support for Microsoft 365 and Aruba network infrastructures across a diverse range of clients, ensuring service quality and operational stability. What you’ll do Provide 2nd line technical support within a multi-client MSP environment, taking escalation tickets from the 1st line team. Troubleshoot and resolve M365 issues (including Exchange Online, Teams, SharePoint, OneDrive … client satisfaction and continuous improvement. Contribute to onboarding/migration projects, system updates or client site roll-outs where required. What we’re looking for Extensive service-desk/2nd line experience within an MSP environment (multi-client, high volume). Strong technical expertise in Microsoft 365 (admin portal, troubleshooting services, identity management) Hands-on experience with More ❯

Info: First/Second Line Engineer Robert Half Technology are assisting a well-established professional services organisation to recruit a First/Second Line Engineer on a contract basis. Hybrid working - London based. Role * The First/Second Line Engineer will provide technical support to end-users, ensuring … timely resolution of incidents and service requests.* Diagnose and troubleshoot hardware, software, and network issues across desktops, laptops, and mobile devices.* Escalate complex issues to Third line support or vendors when necessary, maintaining clear communication throughout.* Assist with user account management, permissions, and group policy administration in Active Directory.* Support Office 365 applications, email configurations … and basic network connectivity.* Maintain accurate documentation of incidents, requests, and system configurations.* Contribute to continuous improvement initiatives, identifying opportunities to enhance service delivery. Profile * The First/Second Line Engineer will have proven experience providing end-user IT support within a professional or corporate environment.* Strong knowledge of Windows 10/11, Office 365, Active More ❯