1 of 1 Contract 2nd Line Technical Support Jobs

Looking for an experienced 2nd Line Technical Support person who is available to start work immediately. You will start on a 3 month FTC PAYE with a likely transfer to permanent on £26000. This is an office based role in Pentwyn, Cardiff. Mon - Friday, standard office hours. Duties: Providing 1st and 2nd line desktop support. To resolve systems issues raised within the business by the management team and users. Manage incoming support requests via ticket portal, email, and telephone as efficiently as possible until conclusion. Provide consistent and prompt IT support for internal and remote users and keep them informed of progress until the system … issues are resolved. Provide basic server support and monitor all servers to ensure optimum performance for the business. Carry out "Active Directory" tasks including user accounts, groups and computers. Provide support on the 'FSM’ management system (training will be provided). Install, assemble and configure computers, monitors, network infrastructure and peripheral items. Troubleshoot hardware, software, email More ❯