Salesforce Voice & CCaaS Cloud Architect - 6-12 months - Glasgow - £650/day
- Hiring Organisation
- Hamilton Barnes
- Location
- Glasgow, Lanarkshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP 650 Daily
Time reporting Support PSTN connectivity, number provisioning, and telephony troubleshooting across SIP, RTP, and QoS Design multi-region, high-availability voice architectures aligned with AWS and Salesforce best practices Ensure security, compliance, and data governance across voice and CRM platforms Mentor the wider delivery team What You Will Ideally Bring … routing Strong understanding of CCaaS concepts including ACD, IVR, WFM/WFO, and omnichannel routing Experience with BYOT telephony models within Salesforce Solid AWS services knowledge spanning Amazon Connect, Lambda, IAM, CloudWatch, S3, and API Gateway Experience with REST/SOAP APIs, event-driven integration, and webhooks Strong understanding ...