26 to 29 of 29 Contract Customer Engagement Jobs

delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating from Legacy platforms, and aligning technology decisions with global compliance standards. Core … Excellence Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build Real Time dashboards for performance monitoring. Lead capacity planning, incident management, and continuous improvement initiatives. Stakeholder Engagement Conduct CxO-level workshops, translate business objectives into technical roadmaps, and maintain governance with PMO and regulatory bodies. Prepare investment cases, TCO/ROI analyses, and compliance documentation for More ❯

a long-term programme with a leading financial services end client. This role will focus on BAU campaign management , delivering effective solutions to business challenges, and driving high-quality customer engagement.Key Responsibilities End-to-end management of BAU email campaigns in SFMC. Optimise and manage preference centres to improve customer experience. Collaborate with multiple stakeholders, ensuring excellent communication More ❯

resource aligned to geography, skill set and priority requirements per job. Role encompasses ITS and Core business elements. Scheduling of internal resource and/or partner resources to fulfill customer engagements/requirements. Vetting of deal pack paperwork to ensure everything that is required for an on-site consultant visit to present Assist in the resolution of implementation/… resourcing issues to ensure customer satisfaction both internal and external Provide special pricing quotations to Pre-Sales Team generated from IQuote as pricing from some suppliers can change/improve depending on the customer, quantity, promise of order etc Collate monthly Software Support Renewals to ensure all customers have cover where required We are an equal opportunities employer … have Time-management and planning skills Focused on achieving targets Self-motivated and flexible team player, able to work under pressure Commercial Awareness Experience within an administration environment. Excellent Customer Service skills Conflict resolution skills Ability to make decisions independently PC literate - Word, Excel and Lotus Notes Ability to prioritise work effectively and meet deadlines. Good verbal and written More ❯

the delivery coordination of small enhancements to our products for both new and existing customers. Key Responsibilities: Coordinate multiple small work deliveries and small projects Creation and administration of customer engagements in PSA tool Liaise with customers to obtain agreement for delivery plan; dates and content Escalate exceptions to PSG Management team Coordinate execution of product delivery plan Update … the Vigo team through meetings and planning tools Signal when payment milestones have been met for customer invoices to be submitted Work with the project consultants to control scope Track and monitor milestones and report on delivery activity and project status Coordinate interdependent activities Support Vigo consultancy team with customer comms and internal business updates Company Info You More ❯