Service Centre Team Manager
- Hiring Organisation
- EXL Service
- Location
- Manchester, North West, United Kingdom
- Employment Type
- Permanent Contract, On-site
Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) – Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults. Incident & Escalation Management – Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution. Regulated Industry Experience – Background in utilities ...