2 of 2 Contract Help Desk Analyst Jobs

Service Desk/Helpdesk Support Analyst - Global Banking Client My client, a leading global bank, is seeking a Service Desk/Helpdesk Support Analyst to join a dedicated team supporting a large and dynamic user base. This role involves providing technical assistance to over 20,000 users across 25,000+ desktops , as well as … laptops, BlackBerry devices, and BYOD platforms. The Service Desk operates 24/7 , and the position includes participation in a rotational shift pattern , which regularly features late shifts. Occasional weekend coverage may also be required to support key clients and ongoing service desk initiatives. Key Responsibilities Deliver prompt and professional support via inbound calls to the Premium Client More ❯

/IP, DHCP, DNS. • Use of Microsoft Intune/Autopilot desirable • Basic experience with PC hardware (replacing hard drives, memory upgrades) Your Role & Competencies • Provide dedicated telephone, email, and desk-side support to all users. • Troubleshoot hardware, software, telephony, and network issues as they arise. • Record, prioritise, assign, and manage all service requests and incidents according to SLA’s. More ❯