7 of 7 Contract IT Support Analyst Jobs

IT Support Analyst - 2nd line. Are you currently looking to secure your next opportunity within I.T? Perhaps you have experience in First/Second Line Support, Application support or a Software support engineer. Alternatively, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right … opportunity to develop your skills further. Our client based are looking for an Internal IT Support Analyst to join their established I.T team. Job Type: Contract to Perm Location: Surbiton Salary: Hourly equivalent of 28,000 - 30,000 per annum. Role Type: Office Based - Hybrid working once fully trained Hours: 40 per week - Mon -Fri Holiday … days Job Role Internal IT Support across multiple sites and departments Adhering to the ITIL standards Resolving software incidents in line with KPIs Provide remote desktop support Ensure support request 'tickets' are opened, updated and closed as efficiently as possible Software & network analysis, diagnosis, troubleshooting & debugging Active Directory Administration Managing NTFS Permission Smart ticketing expert Telephone More ❯

Our Client, a leading, fast-growing global financial services group, seeks a Senior IT Support Analyst to join its centralised IT function. Supporting a user base of over 15,000 staff, including senior executives and VIP users across multiple international offices, this position plays a critical role in dealing with escalations from the outsourced IT service desk and providing continuous service improvement activities. As a Senior IT Support Analyst, you will be working closely with the third-party outsourced first-line team, providing them with knowledge articles to enhance their support capabilities. You will provide support and resolution to high-level 2nd line support escalations, then provide major … incident support and problem management activities to perform root cause analysis and implement preventative measures to manage incidents through the ServiceNow ITSM. The successful candidate will work hybrid remote from our clients' Milton Keynes IT shared service centre in office 3 days per week, supporting IT operations and employees during core business hours 7 AM – 7 PM More ❯

IT support Analyst, M365, AD, Intune, Desktop, 2nd Line IT/Technology support analyst required for a leading finance business based in central London. You will be responsible for Customer Service Experience to internal users of IT and Tech support services across a global user base. Responsibilities include 2nd line desktop support … impacting and prioritised incidents. The successful candidate will be the face of Service Management at the London Tech Zone and a successful communicator of incidents and customer experience between IT and internal customers. You will support office based and home working end users. In addition, the role involves regular interaction with, and management of tickets raised with the … 3rd Party teams that constitute the end-to-end delivery of IT services and support. Engagement via Umbrella Company Only; all taxes & NI deducted at source.Hybrid work - 1-2 days per week on site. General responsibilities: Supporting office-based and home worker technologies 2nd line M365 and Teams support including usability queries Laptop & smartphone setup for new joiners More ❯

IT Service Delivery Analyst Bournemouth - Hybrid - 3 days a week £39,000 - £42,000 Our client is an industry-leading organisation with a focus on sustainability and delivering social value. They are looking for an IT Service Delivery Analyst to join their team, providing a mix of onsite and remote support to ensure colleagues have … need to work effectively. You'll handle a range of tickets across hardware, software, AV, and Microsoft 365, working within SLA targets to keep services running. You'll also support senior stakeholders, maintain IT assets, and act as a key point of escalation for the service desk, making sure issues are resolved quickly and knowledge is shared across … the team. Ideally, you'll have previous experience with the below, Previous experience in an IT support or service desk role Strong troubleshooting skills across hardware, software, and Microsoft 365 Experience working with SLA's and ITSM tools Full clean UK driving licence and access to a vehicle If you meet some of the above requirements, please apply More ❯

The IT Support Analyst role focuses on delivering exceptional 1st and 2nd line technical support to end-users within the professional services industry. This temporary position will see you working closely with the technology department to resolve technical issues efficiently and maintain smooth operations. Client Details This opportunity is with a respected organisation within the professional … company, they prioritise high-quality service delivery and innovative solutions. Their technology department plays a key role in ensuring operational excellence and supporting their professional objectives. Description 1st Line Support Responding to incoming calls, self-serve calls and emails made to the Service Desk promptly, ensuring a high level of customer service is maintained at all times Delivering incoming … as requests for software, setting up new equipment, and new user/leaver requests in line with SLAs and KPIs Accurately and promptly logging and updating calls on the IT Service Desk knowledge base with the outcome of your problem solving and investigations Ensuring employees are kept updated on any outstanding IT issues with clear and concise communication More ❯

We are working with a global financial institution to recruit a confident and experienced IT Support Analyst to join a high-performing team based in Belfast, supporting Managing Directors and Markets Trading & Investment Banking floors globally. This is a dynamic, fast-paced environment where you will play a key role in delivering exceptional desktop and device support to a global user base of over 23,000. The ideal candidate will have a strong background in desktop support, excellent communication skills, and the ability to work both independently and collaboratively within a 24x7 service model.Key Responsibilities Provide first-line support to senior stakeholders via phone and remote tools, resolving desktop issues efficiently and professionally. Support a wide range of devices including desktops, laptops, BlackBerry, and BYOD. Work within a global team to deliver seamless 24x7 support, including participation in a rotating late shift and occasional weekend coverage. Manage incident queues and ensure timely resolution of tickets in line with SLAs. Collaborate with global teams to identify and implement permanent fixes for recurring issues. More ❯

We are working with a global financial institution to recruit a confident and experienced IT Support Analyst to join a high-performing team based in Belfast, supporting Managing Directors and Markets Trading & Investment Banking floors globally. This is a dynamic, fast-paced environment where you will play a key role in delivering exceptional desktop and device support to a global user base of over 23,000. The ideal candidate will have a strong background in desktop support, excellent communication skills, and the ability to work both independently and collaboratively within a 24x7 service model. Key Responsibilities Provide first-line support to senior stakeholders via phone and remote tools, resolving desktop issues efficiently and professionally. … Support a wide range of devices including desktops, laptops, BlackBerry, and BYOD. Work within a global team to deliver seamless 24x7 support, including participation in a rotating late shift and occasional weekend coverage. Manage incident queues and ensure timely resolution of tickets in line with SLAs. Collaborate with global teams to identify and implement permanent fixes for recurring More ❯