IT Support Technician
Birmingham, West Midlands, England, United Kingdom
Reed
IT Support Technician//2nd Line//Birmingham//£20-23/hour (Umbrella)//up to 5 months REED Technology are working with a client who are looking for someone to join a dynamic team as a Desk Side & Technology Support Analyst based in Birmingham. This contract offers a stable and … rewarding opportunity for an experienced IT professional who thrives in a hands-on support environment.Key Responsibilities:• Manage and resolve 2nd line incidents and requests via ServiceNow• Deploy and support IT hardware across offices/sites• Troubleshoot hardware, software & telephony issues• Support office moves, project setups, and AV/conference room tech• Maintain IT stock … rooms and manage asset lifecycle• Act as an escalation point for local and regional IT issues Experience required• Experience in corporate IT support• Strong customer service and communication skills• Hands-on experience with desktops, laptops, and telephony systems• Good knowledge of ITSM tools (ServiceNow preferred)• Valid UK driving license (travel to regional sites required)Desirable:• Microsoft Certifications More ❯
Employment Type: Contractor
Rate: £20.00 - £23.00 per hour, Inc benefits
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