1 to 2 of 2 Contract IT Support Technician Jobs with Remote Work Options

IT SUPPORT TECHNICIAN - 13 WEEK TEMP POSITION - INSIDE IR35 Loriens Edinburgh based Public sector client is looking for a experienced IT Support Technician to join their team on an initial short term contract, working fully remotely. Main Duties Service Desk Operations: Deliver on-site … 1st and 2nd line technical support with occasional travel to regional gardens required. Provide excellent customer service with strong communication via telephone calls, emails, in-person, and online meetings from first contact through to resolution of the issue. Analyse, diagnose, and resolve incidents, including escalating issues to third Ensure … management information for the technology estate is current and recorded. Update customers regarding service statuses, planned maintenance and service interruptions following communication Deliver remote support to regional gardens and hybrid Assist in maintaining IT support procedure and process Advise users on IT policy and promoting good more »

Venesky-Brown's client, a public sector organisation in Edinburgh, is currently looking to recruit an IT Support Technician for a 13 week contract on a rate of £13.21/hour (PAYE). Responsibilities: - Deliver on-site 1st and 2nd line technical support with occasional travel … information for the technology estate is current and recorded. - Update customers regarding service statuses, planned maintenance and service interruptions following communication procedures. - Deliver remote support to regional gardens and hybrid workers. - Assist in maintaining IT support procedure and process documentation. - Advise users on IT policy and … promoting good working practice with technology. - Support improvements to systems and processes to ensure cyber security. - Improvement of customer satisfaction through effective communication and reduction response times. - Develop technical documentation for the internal team and for users in the form of Knowledge Base articles. - Advise users on application and more »