2 of 2 Remote Contract IT Technician Jobs

Job summary As an IT Service Desk Technician, you'll play a central role when it comes to supporting customers and colleagues via telephone, our Self-Service Portal, Chat and remotely accessing our customers devices. With an interest in IT and an opportunity to expand your technical skills and knowledge, you'll be part of a … high performing team ensuring there is minimal downtime to services. You will act as the first point of contact on the SCW IT Service Desk so applicants must be confident to talk over the phone and provide friendly customer service. The role itself is office based from either Bridgwater (TA6 4RN), Eastleigh (SO50 5PB), Ashford (TN23 1PP) or Worthing … Self-Service Portal (SSP), or by using Live Web Chat. You'll monitor these channels and ensure tickets are responded to in a timely manner. You'll use our IT Service Management Tool (ITSM) to accurately capture information and provide 1st line IT support and troubleshooting. We are looking for an enthusiastic self-motivated individual who can work More ❯

The role of the National IT Technician is to work as part of a wider team to support the business by fulfilling incident and request tickets by providing excellent customer service whilst working to ITIL best practices.Due to the nature of this work, the role is primarily based at the head office in Atherstone, although some travel may … maintaining information in an asset management system. Perform regular stock checks. Test equipment returned and recycle for use in the business. Arrange repairs with hardware vendors Build and handover IT devices to our end users. Support and physically install equipment onsite. On-site Regional support for rollouts/new Regions (some UK, and European travel may be required). More ❯