Lead Service Designer
Edinburgh, Midlothian, Scotland, United Kingdom
Pontoon
Lead Service Designer - Savings Portfolio Simplification Edinburgh (2 days per week onsite) | 6-month contract | £600 per day (Inside IR35) Are you a strategic Service Designer who thrives on bringing clarity to complexity? This is an opportunity to join a major UK banking group at the heart of a high-profile simplification programme - transforming how millions of … and business leaders, you'll visualise how this simplification impacts customers, colleagues, and the wider digital ecosystem - creating alignment, clarity, and momentum across multiple teams. What you'll do Lead strategic service design across a major product simplification programme, translating complex change into actionable design direction. Collaborate with product partners to shape a cohesive customer experience and support digital … proactively driving updates and alignment. Balance design leadership with delivery discipline - combining design thinking, project management, and stakeholder engagement. What we're looking for Proven experience in strategic or lead-level Service Design , ideally within financial services or large-scale digital environments . Strength in stakeholder management , able to influence, facilitate, and align senior partners across functions. Skilled at More ❯
Employment Type: Contractor
Rate: £650 - £700 per day
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