Platform IT Support Engineer
- Hiring Organisation
- Gleeson Recruitment Group
- Location
- Hertfordshire, United Kingdom
- Employment Type
- Contract
Provide 1st and 2nd Line technical support across Windows devices, Microsoft 365, applications, hardware and peripherals. Troubleshoot and resolve incidents relating to laptops, desktops, mobile devices, connectivity and workplace technology. Support meeting-room AV equipment, including displays, cameras, microphones, speakers and video conferencing systems. Provide hands-on technical support … resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. Identify recurring technical issues and contribute to problem management and service improvements. Work collaboratively with infrastructure, security and other technical teams to resolve complex issues. Support Digital Employee Experience initiatives, helping improve the reliability ...