Contact Centre Operations Manager
- Hiring Organisation
- rated traders ltd
- Location
- London, South East, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £280 - £300 per day
responsibilities Contact Centre Operations Manager Lead day-to-day operations of the Contact Centre, ensuring efficient service delivery across all inbound channels (telephony and digital), and achieving performance, quality, and customer satisfaction targets. Provide strategic oversight of processes, people, and technology, ensuring operations are cost-effective … level agreements (SLAs) across services, taking responsibility for the continuous review and monitoring of performance against these standards. Collaborate with the Contact Centre Team Manager and Hub Manager to plan resources, align staffing to service demand, and ensure operational resilience, including during absences or service pressures. Drive process ...