16 of 16 Remote/Hybrid Contract SLA Jobs

documentation as required. Supporting the delivery of face-to-face Maintainer and Administrator training on the NDH(D) capability. Analyse Monitoring service performance against SLA/OLA targets, including the analysis of Incident/Problem, Request and Change tickets and the creation of reports as required. Updating Maintenance Task Analysis ...

Service Assurance Analyst Service Assurance Lead, Service Design, Service Transition, Service Operations, SLA, Service Level Agreements, Digital Services, Service Acceptance Criteria, PRISM Governance, Continuous Service Improvement Plans (CSIP), ITIL Framework, Third-party Management Daily Rate: £400-£475 (via Umbrella) Contract Duration: 6 months initial 3 days per week on-site ...

networking (APs, switches, infrastructure) Diagnose network issues across TCP/IP, DNS, DHCP, VLANs and connectivity Manage and update tickets through ITSM tools, ensuring SLA adherence You’ll work closely with 1st and 3rd line teams to ensure timely resolution, while contributing to documentation and continuous service improvement. What ...

participation. Approve new Application/Service support models and challenge non-fit-for-purpose designs during Service Design. Govern Service Desk tooling, contractual components, SLA exceptions, and impacts of OpCo decentralisation. Act as primary escalation contact for complex incidents, GDPR-related issues, and global service impacts. Monitor performance, drive continuous ...

product set up and PO management, inbound compliance, and query/SRNI resolution. Provide structure, controls, and cross functional alignment. Core Deliverables RACI clarity, SLA definition, control gate design, backlog reduction, process mapping, capability uplift, and cross functional governance. Key accountabilities of the role Inbound compliance: Align Ops, Supply Chain ...

etc. To manage workload and helpdesk tickets using internal ITSM System To work with Application providers to ensure smooth running of systems and that SLA's are adhered to. To deliver key areas of internal changes such as online documents, workflows, products. To be able to troubleshoot issues in order ...

leads across various stakeholders, optimisations requirement, stakeholder management between teams and nurturing at various stages. Reporting & Governance: Deliver regular, structured reporting on lead flow, SLA adherence, enabling refinement across various stakeholders and lead management tactics. Cross-Functional Collaboration: Collaborate closely with stakeholders like Zapier, Bemycar, MSD to maintain accuracy, efficiencies ...

very large-scale transformation programme with an instantly recognisable household name. The Service Operations Manager will be managing the companies service desk suppliers, ensuring SLA's are met and dealing with escalations. In addition to the above, you will need to have good knowledge of service desk and working ...

These roles will play a key part in ensuring the effective delivery of support and operations services, with a strong focus on incident resolution, SLA adherence and continuous improvement. You will work closely with internal teams and stakeholders to maintain system performance, enhance processes, and deliver high levels of customer ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...

Inside IR35) Service Delivery Manager needed with SC Security Clearance preferred , Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. 6 Month Contract based in Central Leeds (Hybrid). Start ASAP in Feb/March 2026. Hybrid Working - 3 days/week remote … Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management. Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. Strong customer-service orientation with a pragmatic problem-solving approach. Proven advocate and practitioner of ITIL best-practice processes. Familiarity with Experience in ITIL ...

compensation calculations, payee management, pipeline monitoring, and release readiness-while collaborating closely with Business (Sales Ops/Finance), IT, and SAP product support. Ensure SLA/OLA adherence, audit readiness, and continuous improvement of processes, tooling, and knowledge assets for a business-critical incentive compensation platform. Your Responsibilities Service Operations … Performance & Stability: Track and remediate long-running jobs, bottlenecks, and data quality defects; recommend design optimizations. Governance & Reporting: Provide weekly/monthly service reports (SLA/OLA, incident trends, backlog, risk/issues, improvement actions); maintain SOPs and runbooks. Security & Compliance: Enforce access controls, segregation of duties, and audit evidence ...

systems to support secure customer connectivity, ensuring accurate as-built capture, validation and governance of fibre network data in line with internal standards and SLA-driven KPIs. Responsibilities: Working within the Fibre planning and build department the Fibre As-built & QS Engineer will be involved with: * Interact with Design & Build … traffic * Raise structured queries with supply chain partners where as-built packs or measure submissions lack required data * Issue pay certificates in line with SLA timelines and coordinate with Delivery Managers and Project Managers * Engage and coordinate with internal and external stakeholders to resolve technical queries and ensure delivery support ...

team. As Technical Support/Helpdesk Team Leader, you will be responsible for managing a team of Support Analysts, Managing Workloads, Ensuring Key SLA are achieved, Rota Management and Ensuring high levels of customer service. The role does require an individual who has operated at Team Leader level within … team of Support Analysts, whilst ensuring high levels of customer service Monitoring workloads & ticketing to ensure that all customers are supported within the agreed SLA Preparing Monthly team rotas to ensure resource is provided Assisting with Project Work and Coordination Identifying training needs and areas of improvement Ensuring that customers ...