16 of 16 Remote/Hybrid Contract SLA Jobs

networking, server technologies) Familiarity with enterprise ITSM tooling (e.g. Halo, ServiceNow, Jira Service Management) and reporting platforms Proven vendor and contract management skills, including SLA negotiation, performance management, and issue escalation Ability to lead, inspire, and operationally manage a technical support team Strong stakeholder management and communication skills, comfortable engaging ...

networking, server technologies) Familiarity with enterprise ITSM tooling (e.g. Halo, ServiceNow, Jira Service Management) and reporting platforms Proven vendor and contract management skills, including SLA negotiation, performance management, and issue escalation Ability to lead, inspire, and operationally manage a technical support team Strong stakeholder management and communication skills, comfortable engaging ...

picking up queries through the IT ticketing system and face to face so getting to the heart of a customers' problems and resolving within SLA's & OLA's Knowledge of Incident & Problem Management and Request Fulfilment Experience of project work, replacing and imaging high volumes of devices Working ...

Strong technical understanding of security alert/incident management and threats * Knowledge of security threat techniques * Proven experience of robust incident response within defined SLA's * Proven experience using SIEM, SOAR & Email Security tooling * Ability to mentor and upskill junior team members * Ability to create (or enhance) cyber security playbooks ...

solution specification for all aspects of the technology (business systems access, firewall, desktop, voice solution) including high availability, failover and failback. Document the Service Level Agreement including a comprehensive set of service KPIs (availability, response times, quality of service) and failover (failover target, failover service KPIs, failback) Configure the technology ...

wide variety of tasks where each area can be busy at different times. The ability to multi task and prioritise workloads efficiently to ensure SLA's are met and all required work is completed to a high standard. Experience & Skills A Level educated (or equivalent), with some exposure or interest ...

careers site About you: The successful candidate will have: Relevant experience in Cybersecurity and/or IT Experience in metric reporting and KPI/SLA management Managing escalations to a satisfactory outcome Experience delivering BAU initiatives and small internal projects using agile methodologies Experience working with Jira, Azure DevOps, ITSM ...

technical authority for database strategy, standards, and design, ensuring systems are secure, resilient, and optimised for performance. Operating in a high-availability, SLA-driven environment, you'll play a key role in supporting business-critical systems while influencing architectural decisions and driving continuous improvement across the organisation. Key Responsibilities ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build common data models for unified customer and property data. Collaborate with Enterprise Data Architect to define ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...

AMQP event-driven microservices architecture and extensively utilises Docker container services. The team will use monitoring tools to verify that all components are meeting SLA/SLO requirements. Experience with infrastructure automation (Terraform, CloudFormation, Ansible) and cloud platforms (AWS) Strong background in containerisation and orchestration (Docker, Kubernetes, OpenShift) Experience building ...

progress updates to project engineers and stakeholders. Provide 24x7x365 support and routine maintenance activities, responding promptly to faults, outages, and service requests while meeting SLA targets. Telecommunications Engineer - Required Experience Proven experience in telecoms field engineering, including installation, commissioning, and maintenance of DC chargers, SDH/PDH, microwave radio ...

Layer 1-3 network devices. Work collaboratively with Core Network teams to ensure monitoring aligns with evolving network architecture. Establish baseline performance metrics and SLA-driven alerting thresholds. Continuously improve monitoring platforms, tooling, and operational processes. Documentation & Knowledge Transfer Produce high-quality technical documentation and operational procedures. Create runbooks, escalation ...

defect resolution, unit testing and production bug fixes. Collaborate with Product Owners, cross platform teams and third party vendors on requirements, story creation and SLA compliance. Provide technical guidance, code reviews and mentoring to junior developers where required. Extensive hands on Oracle Xstore POS experience across multiple versions ...

Level Agreements (SLAs) are achieved. Collaborate closely with internal teams Track and follow up on requests or escalations, coordinating with internal teams to maintain SLA compliance. Experience Required: 2 Years + Account Management, implementation, onboarding. Project Support or customer success experience Experience using salesforce or similar CRM software. Google suite ...

feature delivery teams, you’ll help drive reliable production releases, maintain CI/CD pipelines, improve observability and ensure systems continue to meet demanding SLA/SLO targets. This is an excellent opportunity for a seasoned engineer who enjoys solving complex operational challenges, automating infrastructure and working with modern DevOps ...