2 of 2 Remote/Hybrid Contract SLA Jobs

Customer Service Transformation Consultant

Hiring Organisation
Hays
Location
Oxfordshire, South East, United Kingdom
Employment Type
Contract, Work From Home
senior stakeholders. Essential Experience Proven experience delivering customer service or contact centre transformation programmes. Strong understanding of customer service metrics including AHT, FCR, SLA performance, backlog management, deflection and containment. Experience taking transformation initiatives from discovery through to implementation. Working knowledge of Salesforce Service Cloud, including case management, Omni-Channel ...

Contract - Senior CXE Engineer - Amazon Connect

Hiring Organisation
INNOVATIVE TECH PEOPLE LTD
Location
City of London, London, United Kingdom
Employment Type
Contract, Work From Home
Lambda-backed business logic, Customer Profiles, and dynamic data-driven routing Implement Amazon Connect Cases and Tasks solutions: case templates, queue-based work allocation, SLA/TAT monitoring, approval workflows, and migrations from legacy case systems (e.g., consolidating hundreds of service categories and thousands of business rules into a unified ...