10 of 10 Remote/Hybrid Contract SLA Jobs

stakeholders. Analyse delivery progress, risks, dependencies, KPIs, and operational trends. Produce AWS cloud cost reporting , including forecasting, usage analysis, and optimisation insight. Support KPI, SLA, and performance framework definition and monitoring. Ensure data quality, consistency, and integrity across reporting sources. Automate reporting processes to improve efficiency. Present insights clearly ...

Problem Management processes CAB experience/Change Advisory Board – Taking Minutes, Sending invitations Work alongside Infrastructure, Compute and Network teams, monitoring tickets and ensuring SLA’s are met. Supporting Integrated Change Process (ICP) activities, including helping to run calls and maintain records. Preparing and circulating documentation and meeting agendas Support ...

reports Identify and escalate risks; perform root cause analysis for tooling issues Provide Tier 1 support for supply chain tooling during business hours Ensure SLA adherence across all support tiers Create and maintain tooling manuals, workflows, and troubleshooting guides Tooling & Process Improvement Gather and document business requirements for system ...

very large-scale transformation programme with an instantly recognisable household name. The Service Operations Manager will be managing the companies service desk suppliers, ensuring SLA's are met and dealing with escalations. In addition to the above, you will need to have good knowledge of service desk and working ...

Advisory Board ICP facilitation/Integrated Change Process - Run the calls and maintain reviews. Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA’s Process review and improvements Daily ticket queue checks, including triage, and updates. Documentation and Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing ...

Advisory Board ICP facilitation/Integrated Change Process - Run the calls and maintain reviews. Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA’s Process review and improvements Daily ticket queue checks, including triage, and updates. Documentation and Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing ...

Delta Lake and Delta Live Tables (DLT) Lakehouse monitoring, data quality, and observability: DLT expectations and pipeline health monitoring Job/workflow metrics, alerting, SLA/SLO management Incident response, runbooks, and root cause analysis Unity Catalog governance and security, including lineage, classification/tagging, table ACLs, and row/ ...

Role Summary Acting as the first point of contact to both internal and external customers. Managing incoming telephone calls/queries to client SLA standards. Managing outgoing telephone calls/queries. Managing customer e-mails to company quality standards. Logging incoming calls and emails into incident ticketing tool. Provide initial ...

Management: Oversee the product vulnerability backlog by prioritizing the remediation of high and critical vulnerabilities, and track key metrics such as open vulnerabilities and SLA compliance. Bug Bounty Coordination: Manage findings from bug bounty programs and ensure timely remediation of identified issues. Root Cause Analysis: Conduct thorough root cause analysis ...

Infrastructure Engineer (Security) Salary: £44,075 £48,226 Hours: 36.25 hours per week (Monday Friday) Contract: 18-month fixed term Location: Hybrid (Remote/Office) Primary office: Greater Manchester Fire and Rescue Service Headquarters, 146 ...