8 of 8 Remote/Hybrid Contract SLA Jobs

wide variety of tasks where each area can be busy at different times. Ability to multi task and prioritise workloads efficiently to ensure SLA's are met and all required work is completed to a high standard. Experience & Skills A Level educated (or equivalent), with some exposure or interest ...

meets cryptography security assurance requirements Manage delivery of cryptography consultancy services to internal customers globally Ensure requests are processed in ServiceNow within agreed SLA Manage and support project team members SKILLS & EXPERIENCE WE REQUIRE Customer/stakeholder focus, with the ability to build strong relationships with internal/external ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build common data models for unified customer and property data. Collaborate with Enterprise Data Architect to define ...

Responsibilities Provide 1st line technical support via phone, email, and ticketing systems. Log, categorise, prioritise, and resolve incidents and service requests in line with SLA targets. Act as the first point of escalation for technical issues during out-of-hours operations. Monitor system alerts and proactively investigate issues affecting business ...

stakeholders with operational queries and minor enhancement requests Participate in change advisory processes for any production changes Contribute to monthly service reporting (incident volumes, SLA performance, platform availability) Support out-of-hours/on-call rotation where required by the client contract Required Experience Experience operating and supporting a live ...

Greetings from Response Informatics!! We are currently hiring a Customer Escalation & SLA Manager for an exciting client engagement. Role: Customer Escalation & SLA Manager Location: Edinburgh, UK(Hybrid) Position: FTC Duration: 3 to 12 Months Languages : English with French, German, or Spanish. (Any 1 language in addition to English) Overview … seeking a proactive and detail-oriented Customer Escalation & SLA Manager to oversee the management of customer escalations, monitor support ticket queues, and ensure adherence to service level agreements (SLAs). This role is critical in maintaining high levels of customer satisfaction, driving timely resolution of issues, and continuously improving support ...

operational stability in production environments. Lead the resolution of Priority 1 (P1) and Priority 2 (P2) incidents, coordinating technical teams to restore services within SLA targets. Actively participate in and lead major incident bridge calls, providing timely updates to stakeholders and clients. Ensure production incidents are managed effectively and escalated … support teams and coordinating cross-functional technical resources. Ability to work effectively in high-pressure environments and make decisions during critical incidents. Knowledge of SLA management and operational governance. Preferred Qualifications ITIL Foundation or higher certification. Experience within enterprise application support environments. Familiarity with monitoring and observability tools such ...

Responsibilities Design and implement a vendor performance management framework covering all strategic technology partners Define a standard set of KPIs and metrics (delivery quality, SLA adherence, cost, throughput, roadmap alignment, resourcing, risk) applied consistently across vendors Build processes to aggregate data from multiple sources, including Jira, roadmap/delivery tooling … financial services, telecoms, retail or similar) advantageous Desirable Prior consulting background (Big 4 or boutique strategy/technology consultancy) Familiarity with vendor scorecarding and SLA governance frameworks Experience standing up a PMO or governance function from scratch Contract role, outside IR35, initial 3-6 months assignment, remote first, expect ...