2 of 2 Remote Contract Service Delivery Manager Jobs

Service Delivery Manager – 6 Month Contract – Hybrid – Midlands VIQU have partnered with an organisation based in the Midlands, who are seeing a Service Delivery Manager to ensure service continuity during a period of transition and change. The successful Service Delivery Manager will support ongoing process alignment, manage an IT team … as well as 3rd party vendors, and be responsible for service performance. Key responsibilities: Lead and manage a small IT service team. Act as the accountable lead for BAU IT service delivery, ensuring services remain stable, effective, and meet business needs. Participate in and lead service reviews, monitoring performance and ensuring incidents, problems, and requests … are managed in line with SLAs. Build strong relationships with key stakeholders, ensuring clear communication of service performance, risks, and improvement initiatives. Collaborate closely with third-party vendors to ensure contractual obligations and service quality standards are met and maintained. Provide regular reporting and updates on team performance, service stability, and project transition activities to senior management. More ❯

Service Delivery Manager (Contract) - ITIL Kent BASED Hybrid working We're looking for an experienced Service Delivery Manager to join a leading organisation on a contract basis . You'll play a key role in ensuring that IT services run smoothly for a critical business unit, driving improvements, and acting as a trusted point … of escalation. This is a fantastic opportunity to contribute your expertise within a purpose-driven organisation making a real impact in people's lives. The role Service Delivery Manager to ensure the delivery of high-quality IT services to your allocated business unit. Act as the primary escalation point for incidents, problems, and service requests. … Produce and present clear service reports, including monthly service reviews and incident summaries. Build strong relationships with internal stakeholders and external suppliers. Support project transitions, making sure new services are embedded and supported effectively. Contribute to a culture of continuous improvement, collaboration, and accountability across IT and business teams. About you Strong background in IT Service Management More ❯