duties for all staff and contractors where relevant - to include welcome emails, induction packs etc Liaise with contractors with ad hoc issues Add to slack channel File signed contracts alongside ID/checks/insurance details appropriately Monitor BPS secure screening services checks are filed and completed Monitor the IR35 More ❯
Liverpool, Merseyside, North West, United Kingdom Hybrid / WFH Options
Outsource UK lTD
best practices in IT service management. What you'll be doing: In the day-to-day operations, the individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure … creating tickets and directing them to standard operating procedures (SOPs) or Runbooks to resolve their issues. What we're looking for: Chat-Ops experience (Slack) - Creating channels/coordinating resources/engaging customers primarily through the Slack Customer service - working with customer service reps to high level engineers ServiceNow Confluence More ❯
Liverpool, Merseyside, North West, United Kingdom Hybrid / WFH Options
Outsource UK lTD
best practices in IT service management. What you'll be doing: In the day-to-day operations, the individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure … creating tickets and directing them to standard operating procedures (SOPs) or Runbooks to resolve their issues. What we're looking for: Chat-Ops experience (Slack) - Creating channels/coordinating resources/engaging customers primarily through the Slack Customer service - working with customer service reps to high level engineers ServiceNow Confluence More ❯