2 of 2 Remote/Hybrid Contract Slack Jobs

Tier 3 level or an analytical role in a service environment. Strong analytical skills such as Google Workspace and Tableau. Comfortable using Slack, Salesforce, Jira, and similar operational tools. Ability to identify patterns in data and turn insights into actionable recommendations. ITIL Foundation preferred. Responsibilities: Support timely and consistent handling ...

medium-severity incidents: During a typical eight-hour shift, engineers may open two to ten low- or medium-severity incidents in Jira, Slack and PagerDuty. Your phone and/or laptop will alert you immediately to engage via Google Meet, Slack and Jira. Follow the response playbook which provides specific … where appropriate. Request action on prior incident records that may be late or neglected. At the end of each shift, you'll post to Slack a brief summary of the incidents that arose during your shift. Profile The Incident Management Analyst will have proven experience in incident management within ...