5 of 5 Remote Contract Windows 10 Jobs

enterprise IT systems. Key Responsibilities End User Device Support: Troubleshoot and resolve issues across desktops, laptops, tablets, and smartphones, ensuring SLAs are met. Windows 11 Deployment: Lead migration projects from Windows 10 to Windows 11, including: Device imaging and configuration User data … transfer Post-deployment support Active Directory & M365: Administer Entra/Active Directory (on-prem and Azure), Microsoft 365, Teams, SharePoint, and Windows desktop environments. Handle escalated tickets from 1st and 2nd line teams. Maintain and troubleshoot infrastructure components such as servers, virtualization (VMware/Hyper-V), and storage. ...

shape the processes that keep IT services running at their best. Responsibilities Providing Level 2 support across hardware, software, and account issues Troubleshooting Windows 10/11 devices, laptops, desktops, mobile devices, printers, and POS systems Managing tickets via ManageEngine/ServiceDesk Plus and keeping … users, including executive stakeholders Experience Experience working on an IT Service Desk or in a technical support role Strong troubleshooting skills across Windows 10/11 environments Good knowledge of O365, Active Directory, Exchange and Intune Solid ticket management experience in an SLA-driven environment Customer ...

committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line/Service Desk Support – in a Windows/Microsoft environment. Windows 10/Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony support ...

advice ,Microsoft Suite and basic training to users Integrating hardware replacement requests into the standard replacement process Assisting with iPad use/issues Windows 10 tablets support Mobile phones: Demonstration of functionality of handset to the users SharePoint Support Video Conferencing (VC) and Meeting Room: basic … Meetings etc (off site support) Providing remote support for tickets where users not at the base location Skills and Experience Customer liaison skills Windows OS literate knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls Experience with Active Directory Basic hardware ...

Customer Care Skills: A strong commitment to client care with excellent communication and written skills. Technical Proficiency: Familiarity with hardware support for Windows 10/11 and network solutions such as Citrix, VPN, and Cisco AnyConnect. organisational Skills: Ability to prioritise tasks effectively and manage multiple ...