5 of 5 Permanent Customer Experience Jobs in Aberdeen

escalated appropriately. The Senior Service Desk Analyst is expected to bring strong technical knowledge, sound judgement and a consistent focus on service quality and customer outcomes. In addition to managing their own workload, the role provides technical guidance and peer support, helps maintain operational standards and leads by example. … Ownership Take full ownership of assigned Incidents and Requests from initial investigation through to resolution, fulfilment or appropriate escalation. Provide effective technical support across customer environments, following agreed processes, procedures, service levels and customer commitments. Investigate and resolve more complex or sensitive issues within the scope ...

including SIX, HSBC, Deutsche Bank and Anthemis, TAINA has spent over a decade building enterprise-grade tax operations technology, helping organisations reduce risk, improve customer experience and transform compliance operations. Today, we are entering our next chapter. We are building what we believe will become the world … global financial ecosystem. As we bring this category-defining platform to market, we are seeking an exceptional Go-To-Market Lead with proven experience launching and scaling AI-native enterprise products. The Opportunity This is not a traditional sales or marketing role. We are looking for an executive-level ...

Customer Care Manager page is loaded## Customer Care Managerlocations: Remote, United Kingdom, Scotlandtime type: Full timeposted on: Posted Todayjob requisition id: R51243**Omegro Business Unit:****Job Description:****Location:** Aberdeen (Hybrid)/UK (Remote)**Full Time:** 5 days/week**Pay:** £50,000 - £55,000 per annum depending … high-profile UK and international companies including Beam Suntory, Bacardi, Campari, William Grant & Sons, Whyte & Mackay, and Glenmorangie. With a strong commitment to customer satisfaction, quality and collaboration, we’re proud to be growing our company globally, whilst staying true to our Scottish roots and values.We understand that building ...

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Defence sector experience. Active DV clearance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes Accomplished at modelling ...

programmes. Solution Architecture While the primary focus of the role is Enterprise Architecture and assurance, the successful candidate will also: Apply substantial Solution Architecture experience when reviewing and shaping complex solutions. Provide hands‐on architectural input where required for complex BAU or operational requirements. Support the Architecture Lead … wider team on particularly complex or strategically significant solution decisions. Act as a senior technical and architectural sounding board for other architects. Experience & Skills Essential Extensive senior-level Enterprise Architecture experience. Significant previous experience in Solution Architecture. Experience with Operational Technology (OT) and IT/OT architecture. ...