4 of 4 Permanent ITSM Jobs in Aberdeen

progress updates and communicate risks, issues and recommendations to management Escalate critical issues that may impact business operations Maintain accurate records within the IT Service Management system Ensure service requests and incidents are managed within agreed SLAs Follow all company policies, procedures and QHS&E requirements Contribute to quality, safety ...

Strong analytical and service reporting capability. Experience managing incidents, escalations and service issues. Strong communication and stakeholder management skills. Experience with ServiceNow or equivalent ITSM tools. Experience working within Agile environments. Experience within regulated industries. At Sword, our core values and culture are based on caring about our people, investing ...

smooth, well-communicated, and effectively supported.As part of the senior leadership team, you’ll align support operations with business goals, champion IT Service Management (ITSM) best practices, and guide a high-performing support team to deliver outstanding customer experiences.If you're passionate about leading with purpose, building strong teams … fostering a customer-first culture.* **Oversee Releases & Upgrades**: Coordinate application installations, upgrades, and release communications to ensure smooth deployments and minimal disruption.* **Embed ITSM Practices**: Drive consistency and effectiveness in support through structured incident, problem, and change management processes.* **Manage Hosted Services**: Act as the main liaison with our external ...

best practices for a high-quality support experience. With a focus on growth and continuous improvement, the successful candidate will lead efforts in IT service management and collaboration across functions. Enjoy competitive benefits including a remote-first culture, extensive leave, and strong personal development opportunities. #J-18808-Ljbffr ...