2 of 2 Permanent ITSM Jobs in Aberdeen

Network troubleshooting, including DNS, DHCP, VPN, Firewall rules, and Proxy issues. Remote Desktop & Endpoint Management using SCCM, Intune, or similar tools. Monitoring and managing ITSM queues to ensure ticket categorization, prioritization, and SLA compliance. Generating and analysing service performance reports, identifying trends and driving improvements. Maintaining and enhancing the knowledge … base, contributing to SOPs, FAQs, and technical documentation. Logging and triaging the incidents in ITSM, ensuring accurate logging of all end-user-related issues, service requests, and problems. Maintain comprehensive documentation , including technical details, process updates, ticket status, and any relevant information as recommended by the Quality or Service Desk ...

Network troubleshooting, including DNS, DHCP, VPN, firewall rules, and proxy issues. Remote Desktop & Endpoint Management using SCCM, Intune, or similar tools. Monitoring and managing ITSM queues, ensuring ticket categorization, prioritization, and SLA compliance. Generating and analysing service performance reports, identifying trends and driving improvements. Maintaining and enhancing the knowledge base … contributing to SOPs, FAQs, and technical documentation. Logging and triaging the incidents in ITSM ensuring accurate logging of all end-user-related issues, service requests, and problems. Maintain comprehensive documentation , including technical details, process updates, ticket status, and any relevant information as recommended by the Quality or Service Desk Lead. ...