2 of 2 Permanent Risk Management Jobs in Aberdeen

Service Delivery and Performance Manager An excellent opportunity for an experienced operational leader to oversee service delivery, performance management, and quality assurance across multiple funded programmes within a domestic energy advice service. If youve also worked in the following roles, wed also like to hear from you: Operations Manager … programmes Performance Monitoring: Tracking, analysing, and reporting performance against KPIs and contractual targets Quality Assurance Oversight: Implementing and maintaining consistent QA frameworks across services Management Support: Providing line management, coaching, and development support to Team Leaders Process Improvement: Driving continuous improvement across service delivery and reporting processes Risk ...

solutions Have an interest in wider technologies and interdependencies Global travel to approx. 60 days per year 3rd line Escalation point for problem management in conjunction with support teams, for issues or outages relating to supported business as usual services in line with service criticality expectations. PROFESSIONAL QUALIFICATIONS/… towards this) Relevant experience in support or project delivery of Network discipline Knowledge of industry standards and current technology trends. Understanding of IT operational risk management, project delivery and service methodologies (e.g. ITIL, ISO). PERSON SPECIFICATION Proven IT projects implementation skills. Excellent communication both verbal and written ...