1 of 1 Permanent Risk Management Jobs in Aberdeen

the role looks like: Reporting to the IT Operations Lead , our Customer Experience Manager will be responsible for all operational delivery activities, including service performance, work allocation , resource planning , risk management and line management of operational team leads in the services they manage. Work with key personnel both within SWORD and at the CUSTOMER to ensure our … a demonstrable partnership and collaborative relationship Maintain and where possible improve upon service performance and delivery targets, run the continual service improvement process, engage with regular reporting and resource management, ensuring relevant performance metrics are met and customer satisfaction is high Have regular engagement with Customers and the appropriate stakeholders to gain a thorough understanding of the clients' business … PDP process, set clear objectives and determine development opportunities Here are the key skills and experience relevant to this role: You will already have gained service delivery or project management experience, preferably within the IT services or the energy industry, and have a track record in meeting and exceeding targets. Operational Service Delivery and People Management experience. Ability More ❯