Service Desk Analyst - L2
- Hiring Organisation
- Intuition IT Solutions Ltd
- Location
- Aberdeen, Aberdeenshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 40,000 Annual
Proxy issues. Remote Desktop & Endpoint Management using SCCM, Intune, or similar tools. Monitoring and managing ITSM queues to ensure ticket categorization, prioritization, and SLA compliance. Generating and analysing service performance reports, identifying trends and driving improvements. Maintaining and enhancing the knowledge base, contributing to SOPs, FAQs, and technical documentation. Logging ...