3 of 3 Permanent Service Management Jobs in Aberdeen

Support Specialist Location: Aberdeen, Scotland, United Kingdom (On-site) Duration: 12 Months Shift: 9 hours SOW: Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop Support technology areas and understanding across infrastructure components. Ability to assemble …/Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance & management of Non Network devices such as CCTV Camera, humidity sensors. Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc. Should have good … exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc. Ability to trouble shoot printer issues and file restorations etc. Customer service focused; ability to manage key stakeholders in positive, poised and effective manner. Proven experience effectively communicating issues/challenges and solutions to the business. Strong understanding and demonstrated experience working within the Managed More ❯

as a 3rd line escalation point for complex infrastructure-related issues, ensuring swift and effective resolution Prioritise and manage incidents with a focus on minimising business impact and maintaining service continuity Monitor and respond to system events and alerts, proactively identifying potential issues before they escalate Lead or contribute to the technical planning and execution of infrastructure projects, ensuring … solutions that are scalable, secure, and aligned with best practices Act as a technical authority, providing governance and oversight for infrastructure-related change activities Collaborate with external vendors, ensuring service levels are met and technical issues are resolved efficiently What to bring Proven experience supporting enterprise infrastructure, ideally within the Oil & Gas sector or other complex environments Strong communication … technologies across hybrid environments (on-premises and cloud) Technical proficiency in core enterprise platforms, including: Microsoft Windows Server (latest versions) VMware vSphere and virtualization technologies Active Directory and identity management Citrix (VDI, remote access solutions) Desirable experience with modern and scalable technologies, such as: Linux (Red Hat, Ubuntu, etc.) NetApp storage solutions Dell EMC Isilon (legacy support) Microsoft Azure More ❯

as a 3rd line escalation point for complex infrastructure-related issues, ensuring swift and effective resolution Prioritise and manage incidents with a focus on minimising business impact and maintaining service continuity Monitor and respond to system events and alerts, proactively identifying potential issues before they escalate Lead or contribute to the technical planning and execution of infrastructure projects, ensuring … solutions that are scalable, secure, and aligned with best practices Act as a technical authority, providing governance and oversight for infrastructure-related change activities Collaborate with external vendors, ensuring service levels are met and technical issues are resolved efficiently What to bring Proven experience supporting enterprise infrastructure, ideally within the Oil & Gas sector or other complex environments Strong communication … technologies across hybrid environments (on-premises and cloud) Technical proficiency in core enterprise platforms, including: Microsoft Windows Server (latest versions) VMware vSphere and virtualization technologies Active Directory and identity management Citrix (VDI, remote access solutions) Desirable experience with modern and scalable technologies, such as: Linux (Red Hat, Ubuntu, etc.) NetApp storage solutions Dell EMC Isilon (legacy support) Microsoft Azure More ❯