Customer Experience Manager
Aberdeen, Aberdeenshire, United Kingdom
Sword Group
in a dynamic, fast-paced and growing account environment, governed by an experienced leadership team and guided by a comprehensive technical group. Ideally, you will have an operational or project delivery background, with experience managing teams of people, delivering services, and comfortable working autonomously. Here's what the role looks like: Reporting to the IT Operations Lead , our Customer … Experience Manager will be responsible for all operational delivery activities, including service performance, work allocation , resource planning , risk management and line management of operational team leads in the services they manage. Work with key personnel both within SWORD and at the CUSTOMER to ensure our operational service is aligned to the needs and goals, enabling a demonstrable partnership … and collaborative relationship Maintain and where possible improve upon service performance and delivery targets, run the continual service improvement process, engage with regular reporting and resource management, ensuring relevant performance metrics are met and customer satisfaction is high Have regular engagement with Customers and the appropriate stakeholders to gain a thorough understanding of the clients' business Develop CSIP (Continual More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: