1 of 1 Permanent 3rd Line Support Jobs in Abingdon

Role: Junior 3rd Line Salary: 32k-38k Location: Abingdon - Hybrid Week A - Early - 08:00 - 16:30 Office Based Mon - Thurs, Fri WFH Week B - Day - 09:00 - 17:30 Office Based Mon-Thurs, Fri WFH Week C - Late - 14:30 - 23:00 - Mon - Fri WFH Benefits: 25 Days Holiday and rising (plus bank holidays) Flexible working … services and software and hardware solutions to major blue-chip clients, and our technicians are highly skilled in planning, implementing, and troubleshooting. Primary Purpose : The role of Junior 3rd Line Support Technician based in Abingdon, Oxfordshire, offers variety and challenges with each customer being unique and expecting excellent levels of service. The role includes … with logging, managing and resolving client IT issues - Manage/maintain and mentor on all escalations raised by the apprentice and 2nd line engineers - Work alongside other 3rd line engineers to escalate and resolve more problematic tickets, informing the Operations Manager/Technical Manager - Communicate daily to clients on open tickets status and expected resolution More ❯