First/Second Line Support Desk Engineer
Abingdon, Oxfordshire, South East, United Kingdom
Southern Communications Ltd
Directory and Microsoft 365. Manage permissions and group policies. Install, configure, and update applications. Diagnose and repair basic hardware faults (PCs, laptops, printers). Troubleshoot LAN/WAN issues, VPN connectivity, and Wi-Fi problems. Assist with firewall and router configurations under guidance. Monitor client systems via RMM dashboards. Apply patches and updates to maintain security compliance. Maintain accurate records … of fixes, configurations, and client environments. Update knowledge base articles for common issues. Skills & Experience: Operating Systems: Windows (desktop & server), macOS Networking Basics: TCP/IP, DNS, DHCP, VPN, firewalls Active Directory: User account management, group policies Microsoft 365/Exchange: Email setup, troubleshooting Remote Support Tools: RMM platforms, remote desktop Basic Hardware Support: PCs, laptops, printers, peripherals Host telephony More ❯
Employment Type: Permanent
Salary: £28,000
Posted: