love to see a good grounding in general 1st Line Support, both in person and remotely, plus a knowledge and understanding of the following: Windows 10 & 11 support, all aspects of the OS, including antivirus, patch management Support for mobile telephony (incl. tablets), configuration of devices using inTune is more »
years in a similar role Proven ability to form lasting customer relationships Expertise in remote and on-site support Technical skills should include: Windows/Microsoft Focus: Azure, Office 365, Intune, Serverless deployments Cisco Expertise: In-depth knowledge of Cisco routers and switches Networking: TCP/IP connectivity and … IT security expertise Windows Server Administration: 2016, 2019, and Server 2022 Virtualisation: Windows Hyper-V Active Directory/Azure AD Administration: Including Group Policy configuration Device Support: Windows 10/11 and Apple devices, experience with Intune, Apple, and Meraki MDM Firewall configuration (Fortinet/Sophos) Backup more »