IT Service desk Analyst
- Hiring Organisation
- Ipsum
- Location
- Aldershot, Hampshire, United Kingdom, Tongham, Surrey
- Employment Type
- Permanent
business, acting as the initial point of contact for IT queries, incidents, and service requests. You will deliver effective customer support in line with ITSM best practices, providing guidance and training to users where needed, ensuring issues are logged, resolved, or escalated appropriately, and helping maintain high standards of service … Exchange, networking (WAN/LAN/Wi Fi), mobile device management, and security tools such as anti virus solutions. An understanding of IT Service Management principles is important, with ITIL Foundation certification (or a willingness to complete it) required. A degree or equivalent in an IT related subject is desirable ...