Service Manager
- Hiring Organisation
- Erin Associates
- Location
- Altrincham, Greater Manchester, United Kingdom
- Salary
- £ 50 K
maintaining high levels of client satisfaction.Define, monitor, and report on service levels and KPIs, implementing improvements where required.Work closely with Product, Technology, and Account Management teams to align service delivery with business objectives and drive continuous improvement.Lead, develop, and scale the professional services function, including screening, outsourced processing … years' experience working within onboarding, screening, compliance, or regulated industry environments.Experience working closely with Software Development, Product, or Technology teams.Strong understanding of service management principles, KPIs, SLA management, and operational performance monitoring.Excellent communication and stakeholder management skills, with the ability to build strong relationships across departments ...