Global Product Owner - IT Service Management
- Hiring Organisation
- Michael Page
- Location
- Altrincham, Greater Manchester, United Kingdom
- Employment Type
- Permanent
- Salary
- £55000 - £65000/annum Bonus, Pension
seeking a Global Product Owner to lead the evolution of a global IT Service Desk, combining ownership of the ITSM platform with accountability for service performance, user experience, and operational excellence. You'll define the product roadmap, govern key ITIL processes, manage strategic service partners, and drive … platform, defining its roadmap, governance, and ongoing development. Govern core ITIL processes including Incident, Request, Problem, Change, and Configuration Management. Manage and challenge outsourced service partners, holding them accountable for agreed service levels and performance targets. Drive service improvement initiatives through automation, self-service, knowledge management ...