equipment at customer sites Contribute to activities of all on-site teams as required Analyse IT tickets and prioritise according to business impact Follow assetmanagement policies and procedures Meet or exceed SLA commitments Proactively identify and progress service improvements Work with on-site management to enhance … service delivery Skills and Experience Incident and request ownership and management Second-line support for software and hardware fault resolution Installation, moves, and addition services for IT equipment Contribution to broader on-site team operations Analysis and prioritisation of IT service tickets Familiarity with local assetmanagement processes Consistent SLA performance Proactive in service improvements Collaborative approach with on-site managementMore ❯
and contribute to the development of knowledge bases Conduct post-incident analysis to prevent recurrence and implement corrective actions Skills and Experience Ownership and management of incidents and service requests Second line support for software and hardware fault resolution Installation, moves, and additions (IMAC) services relating to IT equipment … activities of all on-site teams as required Analyse IT service tickets, prioritising effectively and in line with SLA Adhere to and support local assetmanagement policies and procedures Consistently meet or exceed service level commitments Proactively identify areas for improvement and ensure these are captured and progressed … Work closely with on-site management to enhance and evolve the service delivery More ❯
to a car are essential. Duties include: Diagnosing and resolving issues with Windows, Apple, and Chrome devices. Supporting AV systems, software roll-outs, and asset management. Providing excellent customer service. Working alongside third-party partners and your team, you'll learn how to solve problems and deliver IT support … who rely on it. Growth opportunities: Progression to a qualified IT Technician role. This is a growing region, with scope to develop in project management and opportunities to work with other departments and collaborations as the region expands. What we're looking for GCSE Maths and English (A-C More ❯