1 of 1 Permanent Customer Retention Jobs in Avon

Customer Hub Account Manager Bath, Hybrid £26,000 - £30,000 + Benefits Our client, a high-growth SaaS business, is looking to appoint a Customer Hub Account Manager on a full-time, permanent basis to strengthen their expanding Customer Success team. Acting as the first point of contact for all inbound queries, you'll play a pivotal … make sure every interaction is a positive one. Alongside this, you'll capture feedback, identify recurring challenges, and contribute to the creation of improved resources that enhance the overall customer experience. The responsibilities: Act as the first point of contact for all customer queries via phone, email, and live chat, delivering timely and professional responses. Resolve enquiries directly … or liaise with technical colleagues where required, ensuring customers are updated and supported throughout. Maintain accurate records of all customer interactions within the CRM system. Capture and report recurring issues, providing insight to help develop improved FAQs, documentation, and resources. Support customer engagement and retention by ensuring a positive experience at every stage of their journey. More ❯