10 of 10 DemandTrendPermanent ITIL Jobs in Avon

if you dont have them. We welcome applicants with a broad and varied range of experience and technical knowledge. ServiceNow Knowledge and Certification. Agile methodologies and principles. Experience with ITIL processes, cloud platforms and DevOps practices. Enterprise and software architecture, encompassing data, application and technology, including security principles and data protection regulations. Enterprise application integration. Experience of working in a More ❯

to date Occasional Visits to other offices located in the United Kingdom to provide physical support About You To be considered for the role you will need to have:- ITIL V4 Foundation or previous Service/Support Desk experience Exposure to Microsoft 365 Admin Centre, AD Good customer service skills Self-motivated Excellent time management & request\ticket management Strong technical More ❯

of application support tools, technologies, and service delivery processes Excellent leadership, communication, and interpersonal skills Advanced analytical and problem-solving capabilities with a focus on operational efficiency Familiarity with ITIL or similar service management frameworks A full UK driving licence and flexibility to travel across the force area Eligibility to work in the UK with a 5-year checkable history. More ❯

or Account Management role Strong understanding of Microsoft Cloud technologies: Azure, Microsoft 365, Azure AD, Intune, etc. Confident managing customer relationships and running business/technical reviews Familiarity with ITIL service processes, SLAs, and service reporting Excellent communication, organisation, and problem-solving skills Whats in it for you? Salary: Up to £75,000 DOE Private health care Enhanced pension contributions More ❯

ll need to succeed To succeed in this role, you'll need: Proven experience managing a geographically dispersed IT support team Strong understanding of IT Service Management frameworks (e.g. ITIL) Technical expertise in Microsoft 365 administration, networking fundamentals, and end-user device support Experience with ITSM tools, ideally Halo ITSM Excellent leadership, communication, and problem-solving skills A proactive and More ❯

technical issues, and oversee daily operations to ensure timely resolution and continuous improvement. You'll align service delivery with business objectives, set measurable standards, identify training needs, and maintain ITIL-compliant documentation. Staying current with emerging technologies and best practices, you'll support IT infrastructure and ensure all hardware meets specifications. Through ongoing evaluation and enhancement of support processes, you More ❯

team. To join the team, you must also have: Experience of stakeholder management at all levels Clear and concise verbal communication skills Understanding of Agile development principles Experienced with ITIL methodology (Desirable) Experienced with tooling such as Dynatrace, Grafana, Nexthink (Desirable) Working experience in an SRE, Observability or Tooling function (Desirable) At NFU Mutual, we support an inclusive workplace and More ❯

the senior escalation point for complex issues. Key Responsibilities Oversee day-to-day operations of the Service Desk, ensuring consistent SLA adherence and outstanding customer experience Design and implement ITIL-aligned processes, policies, and workflows to support scalable service delivery Act as the primary 3rd-line escalation point, particularly for complex or technical incidents Mentor and develop your team, fostering … stack: Windows Server, Active Directory, Azure (Entra ID), Microsoft 365, Intune, Autopilot Familiarity with networking fundamentalsfirewalls, VPNs, VLANs, routing Proven track record managing service desk platforms Strong knowledge of ITIL practices, support operations, and service improvement strategies Excellent verbal and written communication skills; comfortable engaging with technical and senior stakeholders Comfortable interpreting and reporting on performance data and SLAs to More ❯

Role summary: Responsible for ensuring that support services are planned and delivered in line with business objectives, budgets and agreed contractual obligations and expectations. The intention for this position is to create a positive, collaborative customer journey from bid to More ❯

We are seeking a Service Manager to join our client's team, responsible for ensuring that support services are planned and delivered in line with business objectives, budgets and agreed contractual obligations and expectations. The intention for this position is More ❯