3 of 3 Permanent ITSM Jobs in Avon

Reuse and maintainability Supportable, well-documented designs Experience working with architecture best-practice methodologies and modelling tools Familiarity with software development lifecycles, IT service management (e.g. ITIL), and information security best practices Desirable experience with mobile development technologies Technology experience You'll ideally have hands-on design experience with some ...

Incidents and Service Requests. Key Responsibilities Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy). Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix. User Administration: Manage account creations, password resets ...

with strong attention to detail Comfortable managing multiple stakeholders Experience in client-facing roles Exposure to IT service environments (desirable) Experience using PSA or ITSM systems (desirable) The Ideal Candidate Youre proactive, solutions-focused and comfortable operating across teams. You enjoy building relationships, resolving issues constructively and ensuring no detail ...