2 of 2 Permanent Incident Management Jobs in Avon

standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation … initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Service Transition & Capacity Planning Manage service transition for all new services, ensuring ...

operating scalable, secure, and automated environments that enable product engineering teams to deliver safely and quickly. You'll lead teams responsible for environment management, CI/CD integration, and observability, while driving large-scale modernisation and technical debt reduction programmes across legacy and cloud-native estates. What … release-ready, supporting modern deployment practices while meeting financial services change and governance controls. Drive automation and standardisation using Infrastructure as Code and configuration management, tightly integrated with CI/CD pipelines. Build and evolve platform capabilities that enable self-service provisioning, consistency, and repeatability for development teams. Implement ...