Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Set2Recruit
Senior Customer Success Manager/MSP Our client is a fast-growing Cloud Managed Service Provider (MSP) delivering Microsoft-centric solutions across Azure, Microsoft 365, Security, and Modern Workplace. They work with a wide range of clients across various sectors, helping them optimise, secure, and scale their IT environments. As part of the growth, they are looking for … technical teams to drive service performance and strategic alignment. Key Responsibilities Manage the customer journey post-sales: onboarding, adoption, success planning, and retention Act as a trusted advisor on Microsoft Cloud services, guiding customers through best practices and strategic improvements Run regular service and success reviews, reporting on usage, value, and opportunities Proactively identify service risks, gaps, or areas … feedback and contribute to continuous improvement of our services and engagement model Required Experience Proven experience in a Customer Success, Service Delivery, or Account Management role Strong understanding of Microsoft Cloud technologies: Azure, Microsoft 365, Azure AD, Intune, etc. Confident managing customer relationships and running business/technical reviews Familiarity with ITIL service processes, SLAs, and service reporting More ❯
use it for both small and complex tasks, and it is used across many different industries. Step 3 - Build a Portfolio Website Project Additional Courses AWS Certified Cloud Practitioner Microsoft Certified: Azure Administrator Associate Step 4 -Entry Level Development placement (£25K - £40k) We work with you to secure your first role in software development, website administration or programming, with More ❯
for both small and complex tasks, and it is used across many different industries. Step 3 - Build a Portfolio Website Project (1 week) Additional Courses AWS Certified Cloud Practitioner Microsoft Certified: Azure Administrator Associate Step 4 - Entry Level Development placement (£25K - £40k) We work with you to secure your first role in software development, website administration or programming, with More ❯
for both small and complex tasks, and it is used across many different industries. Step 3 - Build a Portfolio Website Project (1 week) Additional Courses AWS Certified Cloud Practitioner Microsoft Certified: Azure Administrator Associate Step 4 - Junior Programmer placement (£25K - £40k) We work with you to secure your first role as a Junior Programmer, with a starting salary of More ❯
addition, we will now provide additional Study Courses for your continued development and broadening of your skills. Completion of these course is voluntary but recommended. AWS Certified Cloud Practitioner Microsoft Certified: Azure Administrator Associate Step 4 - Entry Level Web Administrator placement We will now work with you to help you secure your first role in a role utilising your More ❯
Full-time Role Overview The IT Engineer is responsible for overseeing and maintaining the company's IT infrastructure, with a particular focus on Microsoft 365 and Azure environments. This role involves managing and supporting IT systems, ensuring optimal performance, security, and compliance. Reporting to the Group Head of IT, the IT Engineer will also provide guidance and support to … the wider IT team, and work closely with other departments to ensure the effective use of technology within the organization. What will you be doing? Microsoft 365 and Azure Administration Management of the IT Infrastructure Security and Compliance Project Management Providing Support and Training What are we looking for? Proven experience in IT administration, with a focus on Microsoft 365 and Azure. Microsoft certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert, or equivalent are desirable. Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN. - Proficient in scripting languages (e.g., PowerShell) for automation and administration tasks. Experience with security best practices and tools, such as firewalls More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Alexander Mae (Bristol) Ltd
Reporting directly to the Service Desk Manager The Person: For this role, our client is seeking someone with a strong technical background in IT support, particularly within Azure and Microsoft 365 environments. Experience in an MSP environment is highly desirable. Previous experience in a Senior Engineer/2 nd/3rd Line Support helpdesk role Strong technical knowledge of … Azure , Microsoft 365 , and Windows Server OS Experience with Active Directory , DNS , Remote Desktop Services , and network support Understanding of virtualisation , backup , and disaster recovery solutions Ability to manage and prioritise workload effectively Excellent customer service skills , both written and verbal Good documentation habits and attention to detail Willingness to complete Microsoft certifications (AZ-104, AZ-304, AZ … is essential The Salary: £35-40,000 depending on experience The Hours: Monday Friday 9am 5.30pm The Location: Bristol Hybrid working (3 days in the office) The Benefits: Free Microsoft training and certifications with ongoing professional development 24 days holiday + Bank Holidays which increase with experience Car Parking Pension More ❯