2 of 2 Permanent Problem Management Jobs in Avon

through effective triage and coordination with cross-functional teams. You will interact closely with both IT professionals and business users to resolve functional issues while adhering to robust service management protocols. By participating in shift rotations and following best practices in incident management, you will help guarantee uninterrupted production processes. Your ability to communicate effectively with suppliers, OEMs … minimise disruption to manufacturing operations.* Engage directly with IT and business users to address functional issues related to manufacturing execution systems (MES) and production line devices.* Follow established service management processes such as Incident Management, Change Management, Capacity Management, Problem Management, and Service Level Management to maintain high standards of delivery.* Maintain agreed … suppliers, original equipment manufacturers (OEMs), and other IT stakeholders relevant to your area of responsibility.* Share knowledge proactively with team members through regular updates, knowledge transition sessions, and collaborative problem-solving.* Assist in preparing operational reports for stakeholders by tracking progress on incident resolution and ongoing projects.* Support stakeholder management by providing clear communication channels and regular status More ❯

and more. You will interact regularly with both IT professionals and business users to understand their needs and deliver solutions that keep operations running efficiently. By following robust service management protocols-including incident response, change control, capacity planning, problem analysis, service level management, and knowledge documentation-you will help uphold the highest standards of service delivery. Your … to manufacturing operations.* Engage with both IT and business users to address functional issues related to manufacturing systems and provide clear communication throughout the incident lifecycle.* Follow established service management processes including Incident, Change, Capacity, Problem Management, Service Level Management (SLM), and Knowledge Management to maintain high standards of delivery.* Maintain agreed Service Level Agreements … plans and adhere to the operating model to guarantee consistent support coverage across all required hours.* Collaborate with subject matter experts (SMEs) on complex functional issues to facilitate effective problem-solving and knowledge transfer.* Coordinate communications between suppliers, original equipment manufacturers (OEMs), business stakeholders, and internal teams for seamless issue resolution within your area of responsibility.* Share regular updates More ❯