16 of 16 Permanent Service Delivery Jobs in Avon

Senior Service Architect Location: Bristol Job Type: Permanent, Hybrid, Full time Salary: Up to £80k + bonus + benefits We’re looking for a Senior Service Consultant/Service Architect to join a specialist Service Consultancy team, working closely with MoD customers across major bids, service design and technology transformation. This is a highly client-facing role where you’ll act as an SME across service architecture, service management and service delivery, helping translate complex customer requirements into practical, deliverable solutions. Key responsibilities Support and shape ...

Bristol that are recruiting for a new Helpdesk Manager, The Helpdesk Manager is responsible for leading and managing the Helpdesk function, ensuring the delivery of efficient, responsive, and high-quality technical support to all users. The role oversees the day-to-day operation of the Helpdesk, manages service … processes, systems, and customer experience, and leads, coaches, and develops the support team to ensure the effective prioritisation and resolution of incidents and service requests. Main Duties: Leadership, Team Management & Development Lead, mentor and manage in-hours and out-of-hours Helpdesk teams, setting clear objectives, responsibilities, KPIs, SLAs ...

Purpose: The Customer Service Specialist is an exciting role that combines a variety of activities. As a Workplace Experience Specialist you will deliver Exceptional Workplace and Guest Experiences to our customers. The One Team Hub will be the focal point for access to these Services, Spaces and Support. Central … landlord teams and a smooth experience for all parties. Maintain comprehensive knowledge of all spaces, including Welcome and Hospitality areas, and deliver concierge style service enriched with insightful local area expertise to enhance every visitor’s experience. Consistently deliver exceptional customer service, anticipating the needs of both visiting ...

Customer Services offering for our global clients in the automotive R&D sector. The Customer Services Manager will oversee both the Applications Support and Service and Repairs (RMA) functions, and is responsible for ensuring an outstanding customer experience. This newly created role requires a strong customer-first mindset … will act as the internal advocate for our customers, ensuring their needs and expectations are represented in discussions on performance, product quality, and service delivery—whether dealing with direct clients or third‐party distributors. Team Leadership: You will lead both the Applications Support and Customer Returns teams. ...

Company description: Service Operations Manager Job description: Unitingwhatsnext in traffic. Service Account Manager At Yunex Traffic,welaunch cities into the future withforward-looking infrastructure and transport solutions, making mobility safer, moreefficientand more sustainable for all. Our Commitment: At Yunex Traffic, the uniqueness of our people is our strength. … recruitment process, please visit ourRecruitment Journey page onourwebsite. Do you want to make a difference with the work you do Join us asa Service Account Manager. Based at our Avonmouth depot were looking for a Service Account Manager to lead our Field Service Team in the South ...

including PaaS offerings like RDS, MSK, and AWS API Gateway, to achieve organizational goals. Craft a comprehensive roadmap that outlines the journey of AWS service adoption and optimisation, prioritizing initiatives based on business value. Foster collaborative partnerships with stakeholders to understand their evolving needs and align AWS services accordingly. … technical guidance and support to team members and stakeholders. Architect and implement scalable, secure, and cost-effective AWS solutions, leveraging PaaS services where appropriate. Service Delivery Oversee the delivery of AWS services, including PaaS offerings, ensuring they meet SLAs and performance requirements. Identify and address performance bottlenecks ...

Senior User Researcher About the Role We are seeking an experienced Senior User Researcher to join a growing digital transformation and product delivery team. You will play a key role in helping teams better understand user needs, behaviours and motivations, enabling the creation of products and services that deliver … behavioural and attitudinal research methods, with a strong understanding of when to apply them. Experience working across multiple stages of a product or service lifecycle, from discovery and exploration through to design and delivery. Current Security Check (SC) Clearance or eligibility to obtain SC Clearance through residency requirements. Experience ...

operations, combining specialist guidance with constructive challenge. The role supports compliance with FCA and PRA operational resilience requirements and helps protect service continuity and positive client outcomes. What you'll be doing Partner with Technology, Cyber Security, Enterprise Architecture, Infrastructure and Service Management teams to embed resilience frameworks … guidance and enablement, supporting compliance with internal policies and regulatory requirements. Help teams identify, assess, prioritise and remediate vulnerabilities and risks that could affect service delivery and client outcomes. Provide oversight and constructive challenge, ensuring resilience risks and remediation plans are understood, managed and escalated appropriately. Support Important ...

architectural evolution of an enterprise-grade ServiceNow ecosystem. Operating at the intersection of core ITSM Pro and next-generation AI, you will transform enterprise service delivery by embedding Now Assist, Agentic AI, and automated digital workflows across complex, multi-system environments. Your Impact AI & Workflow Innovation: Architect … Platform Architecture & Governance: Lead the technical strategy, scalability, and lifecycle governance for ServiceNow ITSM Pro, establishing high-performance standards, upgrade roadmaps, and platform guardrails. Service Experience Modernization: Design intuitive, modern portals and workspace interfaces using Employee Center, Service Portal, and UI Builder to elevate self-service ...

experienced Technical Architect looking to shape innovative digital services and software solutions? We're seeking a Technical Architect to lead the design and delivery of scalable, secure, and user-centric technology solutions. Working closely with multidisciplinary teams, you'll provide architectural leadership from initial concept through to implementation, helping … Role As a Technical Architect, you will: Design solution architectures for complex software and digital services Provide technical leadership and guidance throughout the delivery lifecycle Create and maintain architecture documentation, models, and design artefacts Support development teams in implementing architectural solutions Drive governance activities and ensure compliance with architecture ...

take control when required Leading Change Positive about change, adapting rapidly for changing circumstances and encouraging flexibility in others Identifies and implements improvements to service delivery, engaging people in the change process and encouraging them to contribute ideas Find more cost-effective ways to do things, taking ...

meaningful insight across the organisation. Working closely with stakeholders, business analysts and data engineers, you'll transform trusted data into actionable intelligence that supports service delivery, performance improvement and informed decision-making. Business Intelligence Analyst - Key Responsibilities Design, develop and enhance Power BI reports, dashboards and analytical solutions. … clear technical documentation and user guidance. Deliver stakeholder engagement, training and support to encourage adoption. Identify opportunities to improve reporting processes and increase self-service analytics capability. About You- Essential Skills & Experience: Strong experience developing Power BI reports and dashboards. Good knowledge of DAX and Power BI data modelling. ...

management and upselling. You’ll own day-to-day client relationships while also managing projects, coordinating technical and analytical teams, tracking budgets and keeping delivery on track. What you’ll be doing As an Account Manager, you’ll manage multiple client relationships and become a key point of contact … insight projects, technology implementations, ongoing retainers and smaller consultancy projects. You’ll turn client requirements into clear briefs, coordinate internal teams and manage delivery from kick-off through to completion. You’ll maintain project plans, timelines, risks and dependencies, oversee scope and change control, and coordinate specialist teams ...

sits on top of Core, for the same customers, with the same engineers. Alongside that you will take a share of professional services delivery: shorter, project-shaped engagements that are usually how a customer first meets us. ...

technology. We are building a community of designers and researchers to support the public sector growing demand for a design-led approach to service delivery. Senior User Researchers are experienced practitioners who are confident at working with UCD colleagues and professions outside of our service line such … research project Able to work as a solo researcher within a multidisciplinary team on client deliveries Advocating for user research within the project delivery and with stakeholders Plan research that informs the design of public services that are helpful, usable and successful Understands and help teams to apply ...

equipment Ensuring that our globally deployed systems are supported and maintained throughout their contracted sustainment period (typically 10 years) to agreed service levels and in-line with manufacturers or SRT's directions. Managing our task management system (Zuper) to ensure our in-country support carry out efficient, comprehensive scheduling … country operations Customer & Project Issue Management Drive timely resolution of Support Level 3 support tickets and project issues, ensuring high standards of service delivery. Develop and implement long-term support and maintenance strategies to meet evolving customer needs Performance Monitoring & Continuous Improvement Oversee key performance metrics such as SLAs ...