Resource Planning Manager
Aylesbury, Buckinghamshire, South East, United Kingdom
Agria Pet Insurance
The Role: We're on the lookout for a strategic and analytical Dialler & Resource Planning Manager to lead the charge in optimising our contact centre operations. This pivotal role will oversee dialler performance, outbound contact strategy, and workforce planning - ensuring our teams are resourced effectively and campaigns run smoothly across predictive, preview and progressive dialling platforms. You'll be … performance across contact systems Offering timely insights to stakeholders and coaching teams to success What we're looking for: Proven experience managing dialler systems and contact centre platforms Strong analytical skills with high attention to detail Advanced Excel and SQL data manipulation capabilities Confident communicator with the ability to tailor insights across all levels of the business Experience … to manage expectations from agents to senior leadership Desirable: Familiarity with Teleopti WFM (Web and Local versions) Experience managing hybrid contact centres (home and office-based) Strong project management skills Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and More ❯
Employment Type: Permanent
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