Technical Support Officer - 1st / 2nd Line Support
- Hiring Organisation
- 100% IT Recruitment Ltd
- Location
- Aylesbury, Buckinghamshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £30,000 per annum
Provide 1st line IT support via phone, email and service desk Log, prioritise and resolve support tickets Troubleshoot hardware, software and network issues Administer Microsoft 365 and Active Directory user accounts Configure and deploy PCs, laptops, printers and mobile devices Support ePOS and payment systems Diagnose basic network … position - Technical Support post, you should have: At least 1 year's experience in an IT support role Strong Windows 10/11 and Microsoft 365 experience Active Directory administration skills Basic networking knowledge (DNS, DHCP, troubleshooting) Excellent communication and customer service skills A methodical, organised approach A positive ...