2 of 2 Permanent ITIL Jobs in Banbury

investigation, troubleshooting and customer communication What you need to bring 3+ years in a senior support, service desk or ITSM role. Working knowledge of ITIL Incident and Problem Management, applied pragmatically Hands-on administration of an enterprise ITSM platform (Zendesk, Jira Service Management, Freshservice, ServiceNow or similar) - workflows and reporting ...

troubleshooting technique and customer communication. What you need to bring Demonstrable experience in a support, service desk or ITSM role. Strong working knowledge of ITIL practices, particularly Incident and Problem Management. Direct customer-facing experience, comfortable handling difficult conversations with customers and stakeholders. A track record of improving support processes … just working within them. Hands-on experience with an ITSM platform such as Zendesk, Jira Service Management or ServiceNow (desirable: Zendesk administration, ITIL 4 Foundation certification). Why you'll love this job Real influence over how a growing support function is built, with scope to grow into leading it. ...