2 of 2 Permanent JIRA Jobs in Banbury

with cross‐functional collaboration and a focus on measurable delivery outcomes. You’ll coordinate with Technical, Pre‐Sales, Field Services, and NOC teams, leverage Jira Service Management, #J-18808-Ljbffr ...

service directorate – ensuring every active engagement has a clear owner, scope, timeline, and commercial baseline – and work alongside the Project Manager to ensure Jira Service Management is used accurately and consistently as the single system of record. You’ll also define and enforce a change control process that protects … become delivery failures. Performance reporting is a core part of the role. You’ll own the monthly service performance report, using Power BI and Jira data to produce decision‐ready insight rather than vanity metrics. You’ll identify patterns in service failures or escalations and drive root‐cause resolution ...