Technical Support Analyst
- Hiring Organisation
- hireful
- Location
- Banbury / Work from home, Oxfordshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £35000 - £40000/annum £35K - £40K Basic + Benefits package
within SLA. Own the lifecycle of significant incidents, from triage through to resolution and post-incident review. Build a lightweight problem management practice, driving root-cause analysis with Engineering. Act as the bridge between Customer Success, Product and Engineering during escalations. Improve ticketing tools, workflows and reporting ...