2 of 2 Permanent SLA Jobs in Banbury

wired/wireless networking. Proven experience of an ITSM platform, for example ServiceNow or equivalent, including accurate ticket logging, categorisation, prioritisation, SLA awareness and clear audit‐quality updates. Good knowledge of Apple client environments, including macOS and iOS, user support and device troubleshooting. Applied knowledge of scripting and automation ...

delivery across multiple concurrent workstreams. Experience operating with or implementing a PMO or project governance function, even informally, is important, as is familiarity with SLA management and service reporting in a commercial context. Experience in field services, configuration, or network operations is highly desirable. You’re highly organised, capable ...