3 of 3 Permanent Service Management Jobs in Banbury

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … coordination through to customer communication and post-incident review ( NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering ...

automation technology and general desktop environments.Act as the first point of contact for IT issues, resolving incidents, coordinating escalations and ensuring smooth IT service delivery across the site.Support new business requirements and project activity, from system installations and testing to deployment, release planning and documentation.Manage hardware procurement, repairs … configuration while ensuring IT equipment, infrastructure and systems remain compliant, secure and fully operational.Deliver user training, create test scripts, support change management processes and maintain high‐quality IT documentation in line with governance and regulatory standards.Travel as needed to our Banbury site to provide hands‐on IT support, ensuring ...