2 of 2 Permanent Onboarding Jobs in Barnsley

Account Manager - Onboarding and Retention Barnsley - Office Based Up to £40,000 The Opportunity: The role plays a key part in making sure customers get real value from services from day one. You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with … support, with a strong focus on onboarding, long-term satisfaction and retention. The Role: Take ownership of complex or cross-team customer issues that need escalation. Monitor customer usage and satisfaction to identify risks and improvement opportunities. Support Account Managers with impact reports, account reviews and renewal conversations, using clear ...

closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention. The Role: Take ownership of complex or cross-team customer issues that need escalation. Monitor customer usage and satisfaction … support improvement plans. Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided. Own the full onboarding and offboarding journey for customers. Skills Required: Previous experience within a Customer Success or similar role. Experience supporting customers through service change or digital transformation. Strong ...