1 of 1 Permanent Change Management Jobs in Basildon

Oversee the installation, configuration, and maintenance of ICT systems, including desktops, laptops, mobile devices, general telephony, printers, and our MDM. Ensure adherence to ITIL processes for incident, problem, and change management. Monitor system performance and security, responding proactively to potential risks or failures. Lead or contribute to ICT projects, upgrades, system implementations and acquisition integrations Identify opportunities to improve … procedures, policies, and knowledge base articles. Ensure compliance with ICT policies, standards, and cybersecurity best practices. Support audits, risk assessments, and data protection initiatives. Maintain accurate asset and license management records. Collaborate with the operational team to assist with contract mobilisation and configuration. Skills & Experience Knowledge of ITIL Processes Strong knowledge of Microsoft 365, Active Directory, Windows Server, networking … LAN/WAN/Wi-Fi), and virtualisation technologies. Experience with ICT service management (ITSM) systems and ITIL frameworks Leadership and team management Minimum 57 years of experience in ICT support, including at least 2 years in a supervisory or team lead role. Demonstrable experience managing complex incidents and service escalations ITIL Foundation CompTIA A+ (or equivalent More ❯