2 of 2 Permanent Service Delivery Jobs in Basildon

order management, compliance, accounting, performance analytics, reporting and more. Get To Know the Team Distributor Client Services (DCS) provides a bespoke, end-to-end service to Distributors, Corporate Clients and Nominees, acting as a single point of contact for all operational and servicing needs. The team delivers enhanced turnaround … operating hours. We offer hybrid working after completion of all necessary training. Responsibilities: Ensure SS&C consistently meets client expectations in line with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Perform and evidence all required daily controls and monitoring for Straight Through Processing (STP) order ...

customer relationships, team development and continuous improvement. You will be responsible for ensuring the Helpdesk operates efficiently and delivers a consistently high level of service, while meeting contractual KPIs and SLAs and maintaining strong relationships with customers, contractors and internal stakeholders. This is a fully office-based position … experience. Experience working to contractual KPIs and SLAs. Good understanding of reactive and planned maintenance. Experience managing contractors and third-party suppliers. Strong customer service and relationship management skills. Confident handling customer complaints and escalations. Excellent organisational and prioritisation skills. Strong problem-solving and decision-making ability. Commercial awareness ...