Support Engineer - NonVolume
- Hiring Organisation
- The Automobile Association
- Location
- Basingstoke, Hampshire, UK
- Employment Type
- Full-time
platform.This is a fantastic opportunity to work on a cutting-edge AI-powered car wellness solution, providing second-level support across mobile, web, and cloud-native services. If you’re curious, adaptable, and eager to grow, we’d love to hear from you.What will I be doing?Responding … resolving incidents across our Connected Car services, including mobile apps, cloud services, and OBD device data ingestion.Diagnosing and troubleshooting technical issues, escalating where needed.Collaborating with L1 and L3 support teams to ensure seamless service delivery.Maintaining clear documentation in ServiceNow and Confluence.Monitoring system performance and proactively identifying issues.Delivering excellent customer ...